30 DAY MONEY BACK GUARANTEE POLICY
Our Commitment to Your Satisfaction
At Dr. Shiba, we are committed to providing the highest quality products for your beloved furry friends. We understand that every pet is unique, and their health and well-being are of utmost importance to you. That's why we offer a 30-day money-back guarantee on our Dr. Shiba dog treats. Should your purchase fall short of expectations, our hassle-free return process is at your disposal. We kindly urge you to acquaint yourself with our guidelines before initiating a refund. Your satisfaction remains our priority.
Return Guidelines
Allergy Check: Before giving dog treats to your fur baby, we strongly encourage you to thoroughly review the ingredient list provided on the packaging. It's essential to ensure that none of the ingredients are allergens for your pet. If your pet has any known allergies, please consult your veterinarian before introducing any new treats into their diet.
Opening Bundles: If you've ordered our bundled offer, we kindly request that you only open one tub of treats. This allows you to assess the product without fully consuming it. In the event that you decide to return the product, please keep the other tubs unopened and in their original condition.
Return Process
Contact Customer Support: Prior to placing an order, kindly review the ingredient list to ensure your pet's well-being and any potential allergies. Please be advised that Dr. Shiba cannot assume responsibility for allergic reactions, given our transparent ingredient disclosure in the description. It remains the fur parent's responsibility to consistently verify ingredients before ordering treats for their cherished pet.
Provide Information: When contacting Customer Support, please provide your order number, the reason for your dissatisfaction, and any relevant details. This information will help us process your return swiftly.
Return Authorization: Our Customer Support team will guide you through the return authorization process. Once your return request is approved, you will receive instructions on how to proceed.
Return the Product: If applicable, return the opened tub of treats, along with any unopened tubs (in case of bundles), in their original packaging. Follow the return instructions provided by our Customer Support team.
Refund Process
Product Inspection: Upon receiving the returned product, our team will inspect its condition. To be eligible for a refund, the returned product should be in good condition and meet our return guidelines.
Refund Initiation: If the returned product meets our criteria, we will initiate the refund process. You will receive a notification confirming the refund amount and the method of reimbursement.
Refund Timing: Please allow up to 7 business days for the refund to be processed and reflected in your original payment method. The timing may vary depending on your financial institution.
Exceptions
Please note that the 30-day money-back guarantee does not cover instances where the product has been consumed entirely, damaged due to negligence, or used inappropriately. We reserve the right to deny a refund if the product does not meet our return guidelines.